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JD Edwards Support

Oracle JD Edwards EnterpriseOne & World Third Party Support

Redfaire provides comprehensive third party support solutions for Oracle's JD Edwards EnterpriseOne and World Software ERP.  We offer JD Edwards customers, regardless of release, the opportunity to subscribe to expert technical (CNC - Configurable Network Computing) and application ‘helpdesk’ support.

JD Edwards Releases Supported by Redfaire

Redfaire delivers support for the full range of JD Edwards applications and releases, including the latest ‘9’ releases, and older WorldSoftware A7 releases;

  • EnterpriseOne Releases: 8.9, 8.10, 8.11, 8.11SP1, 8.12, 9.0, 9.1
  • OneWorld Releases: B7332, Xe, 8.0
  • World Releases: A7.3, 8.1, 9.X and all CUM Levels
  • Databases: Oracle, SQL Server, DB2/400

 

JD Edwards Managed Services Options

We offer different options for JDE support and will tailor our offerings to meet your needs. The three categories of support we offer are:

  • Total JD Edwards (JDE) Support Service
    Ideal for businesses that don't have in-house IT support. We offer full technical management for your application infrastructure, and day-to-day management and end-user support.
  • Complementary
    Relieve the pressure on your internal IT team and allow them to focus on driving the business forward. This support service is specifically designed to complement your existing team to provide management, maintenance and support of your software applications so they don’t have to. We’ll integrate fully with your team and provide professional and expert support for your software applications.
     
  • Pay as You Go
    We offer a subscription based pricing model which gives you fast, affordable access to our skilled resources. 'Pay as you Go' support, for any of our solutions, is charged per half hour or you can choose to open a 'Prepaid' account and pre-pay for eight hours of support.
     

JD Edwards Managed Services - What our clients say

We work with both large and small customers and have built our business by developing a highly personalized ‘user centric’ approach where our team form part of your team and where our performance is guaranteed by a strong, easy to understand, Service Level Agreements (SLA).​

"Redfaire’s intimate knowledge of our business and JD Edwards means that they immediately understand issues and more importantly deploy solutions fast.” 
Adam Pryke, Sinclair International

 

Redfaire is not just a supplier to us, but a strategic partner. Thanks to Redfaire’s outstanding support of our Oracle ERP system, and their technical know-how around Cloud,
we have an extremely cost-effective and user-friendly ERP system. With Redfaire looking after our ERP system, we know that we are in safe hands, issues get resolved quickly,
efficiently and with no hassle.”

Keith Frimley, IT Director, Pizza Hut Restaurants

 

 

Next Steps
News
Updates | JD Edwards Enhancements, Tools 9.2 Update 2
16.10.2017 - Extending its commitment to JD Edwards EnterpriseOne applications, Oracle is announcing the availability… Read More
JD Edwards New Features | Basket Pricing for Procurement
16.10.2017 - Repricing enables you to apply multiple-line adjustments or basket-level adjustments to items based on… Read More
Events
October 31st | Webinar | Extending the Life of Oracle EBS
11.09.2017 - Join us for this webinar when we'll consider the implications of the growing volume of historical data… Read More
November 7th | Webinar | Legacy Applications Retirement
11.09.2017 - Redfaire's Application Retirement Service offers a solution for legacy applications that can remove the… Read More